PROS AND CONS OF E-BUSINESS

 WHAT IS E-BUSINESS?

According to PC Magazine Encyclopedia, e-Business is doing business online. The term is often used synonymously with e-commerce, but e-business is more of an umbrella term for having a presence of the Web. An e-business site may be very comprehensive and offer more than just selling it's product and service.

According to The National B2B Centre, e-business is the term used to describe the information systems and applications that support and drive business processes, most often using web technologies. E-business allows companies to link their internal and external processes more efficiently and effectively, and work more closely with suppliers and partners to better satisfied the needs and expectations of their customers, leading to improvements in overall business performance. 


PROS OF E-BUSINESS
  

1)     Better Customer Service.

        - E-business has greatly contributed to improvement in customer service. There are many websites that greet the customer with a pop-up chat window. A readily available customer service makes it easier               for the customer to know about the product and the service well in advance. Above all, payments can           be made online and the product is transported to the customer without causing any botheration.

 2)     Low Costs 

        - The cost of conducting business online is much smaller than traditional forms of business communication. Start-up costs of starting an e-business are low. 

 3)     Highly Accessible.

         - The internet never sleep. Business can operate 24 hours a day, 7 days a week, 365 days a year.

 4)      Improved Information Content.

         - In the past, customers had to travel from store to store to compare prices, items with various retailers.With the internet, it has made price comparison, and product comparison much easier and simpler.

5)      Increase Convenience 

         - E-business automates a lot of processes that in the past had to be done manually, which would take much longer than the now fast automated processes.

6)      Increase Global Reach

         - Businesses of any size have the capability to reach people from all over the world, to expand to new markets, and to cater to specific subcultures. 

7)       Increase Customer Royalty

          - Additional channels to contact, respond to, and access customers helps contribute to customer royalty.

CONS OF E-BUSINESS

1)      Protecting Consumers

          - Consumers must be more aware of illegal goods, harmful goods, insufficient information about          goods and their supplier, privacy violation, scams and more.

2)      Increase Liability

          - E-business exposes unknown liabilities, especially when dealing with global businesses from different countries, as different countries have different laws and codes of conduct online. This has caused many ethical, legal, and other issues.

3)       Providing Security.

          - Accidental or malicious leak of information is much easier and much more likely to happen now with the technology age, which could leave people's personal, financial information, and more at risk of theft, which includes the possibility of identity theft, which was harmed millions of peoples throughout the world.

4)       No Inventories Opportunities. 

          - When you are running an e-business you can use drop shippers to send out your orders. Drop shippers are wholesalers that supply e-commerce web sites different goods that they can re-sell. Once a customer places an order with, you will send the order directly to the drop shipper, eliminating the need for your own inventory.

      

NOSTALGIA CAFE

As we can see, the most successful business at Jengka is restaurant. So, we decide to create a new restaurant at Jengka that will serve a northern food to the customer. Yes, restaurant has been too common business at Jengka, but the restaurant that we will build up is difference with other existing restaurant where it has its own menu and concept of restaurant. The business that we will create is a partnership which consist of four partner. We share the capital, divide the profits equally and we will bear all the loss together. The leader of this business project is Miss Ekin which comes from the north. The recipe for the menu to be served is the secret recipe from her generations. By this, it will attract more customer to come over especially to those who like a spicy dishes.The way of cooking for northern dishes is different from the east dishes. It is more spicy and delicious compare to other states.

Some of the menu to be served: 

• Main Menu 

Pasembur

Mihun Soup

Nasi Kandar

Rojak Mi

Laksa Penang

Char Kuey Teow

• Desert 

ABC

Cendol

Laici Kang

We have decided to choose nostalgic and retro as the concept for our business. It will be a peaceful place for the customer to enjoy their meals. We will decorate the cafe with our own creativity which most of the decor will be a nostalgic and retro decorations. As the technology is important nowadays, we will provided wireless system that will make easier for our customer to access the internet. Besides that, we will provide a mini playground for the children to play with.

Some of the decorations:

Desk Pad

Wall Decoration

Although this cafe may look elegant, but the price will be affordable and reasonable to the customer as it is suitable to the location. We will make sure that our customer will be comfortable and satisfied with our service.


Objective:
"To give the best service to the customer without let them wait too long for their dishes. Customer satisfaction is our priority"

PROBLEM ARISE AT JENGKA

1. Water Problem

• Water has been an important thing in our daily life as it is the basic needs in life. Can you imagine our life without water? Without water, it’s been so hard for running our daily life. Jengka residents were losing patience because of the disruption of water supply to their area.
• The causes of water shortages in Jengka may be cause from the frequent incidents of pipes bursting. As the population in Jengka area has been increased, the demand for water supply will also increase. By this, it could not be able to accommodate with the total residents at Jengka.  Low water pressure may also cause the shortage of water.
•  Solution: JBA must always monitor the piping system in Jengka. For the low water pressure, it can be solve by increase the size of main supply pipe from the water meter.

*The reserve for water shortage*

2. Road Problem

• The most common road problem is about the potholes. This kind of problem can be dangerous to the road user as it will increase the rate of accident and also be damage to the vehicles such as flat tire.
• It may be cause by bad road structure. The most significant causes can be seen by the heavy vehicles that passing through the road such as bus and lorry. As Jengka is a FELDA area, there will be a palm truck that will in and out from the plantation to the main road.

*Examples of potholes*

3. Transportation Problem

• As all of us know, students are one of the majority residents in Jengka. Transportation is one of the important needs to the students especially to those who don’t have their own transportation. The students need that facility as they used it to going back to their hometown but there are only few choices provided in Jengka. There are only Metrobus and Jengka Liner provided for them but with a limited time only. Besides, the service only provided for a certain destinations only. Most of the students need to transit at Temerloh first to get the bus that can bring them to their real destination. 
• Solution: The authorities should take an action about this problem. They should provide more choices of busses other than Jengka Liner and Metrobus. Maybe they can provide services from other bus company such as Tranasional and Mara Liner.  Besides, they should provide more destinations in the bus travel schedule.

*Jengka Liner*

*Metrobus*

4. Food Pricing

•   Talking about food, most of the students will consider about the price. We can see that the most success business in Jengka is a restaurant. Sometimes, the owner will charge a high price to the students that make them feel unsatisfied. By this, the students may think that the owner has taken an advantage from them. The price charge is not suitable with the quantity of food.
• To overcome this problem, the owner should charge a suitable price for the students. They should understand that students didn’t have a fixed monthly income as they are depending to the allowance given and PTPTN. Maybe they can make a special set to the students such as lunch set with a reasonable and affordable price.

6    5. High Cost of Rental House

• Most of the students need to rent a house as they are not qualified to be in college providing by the university. We can see that most of the students are complaining about the high cost of rent and it is difficult for them to pay it monthly. The price of rental is not suitable with the house condition.  The price is unreasonable with the equipment and safety provided. The rental price of some house at Jengka are excluded the utility bills such as water and electric.
•  Solution: The lessor should decrease the cost of rental for the students based on the ability of the students to pay the rental. They should understand that the students used their money not only to pay for the rental, but also for their basic needs. The lessor should be more considerate to the students.

*Banner that shows the protest from students*

6. Drainage Problem

• Drain is one of the important element for irrigation system. But, if the drain is full of rubbish until it clogged, does it good for the irrigation? One of the effect is, it will cause to flooding when heavy rain. This problem also caused from the attitude of immoral person that throw the rubbish without think of the effect.
• The authorities should establish ‘Majlis Perbandaran’ for Jengka. By this, the worker will clean up the drain and help to keep the town clean. 

7. Lack of Pharmacy

• Pharmacy is one of the facility that is important to us as it provided us basic needs such as medicine. In Jengka, we only can found one pharmacy which is As Syifaa Pharmacy. But this pharmacy is not fully completed with the necessity. Sometimes it is difficult for the residents especially the students to find their needs.
• To overcome this problem, we suggest that the authorities should open a new pharmacy such as Watson and Guardian as the new building has been built at the town. By this, it will be easier for the students to fulfill their needs. 

*Suggestion for a new pharmacies*

8. Lack of Hypermarket

• Hypermarket, a place where all of us would go when we want to buy a necessity for our life. Unfortunately, the option at Jengka was limited whereby there is only U-Mart and B5 that was built for the residents. However, this existing hypermarket didn’t provide many choices to meet the demands of the customer.
• Since there is a new building, it should open a new hypermarket that offers many choices of necessity with an affordable price. Maybe Giant is not suitable for Jengka, so they can open another branch of Tunas Manja or other hypermarket here. 

*New building at Jengka Town*

*Suggestion for a new hypermarket*